What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

This is the best NewSound Hearing Center ever! The resident receptionist and audiologist are amazing, informative, and caring. They don’t just work at NewSound. They ARE NewSound. I’ve been needing hearing aids nearly my entire life and not only did they make my experience relaxing and relatable but they educated...

Shachar Jedrek, on Google

It was good visit learned things about my hearing you did a lot to help with everything will tell people to come to your office

Gwen Klorres, on Google

I have been a New Sound customer for several years. They are knowledgeable, friendly, helpful and never keep me waiting past my set appointment time. They do a great job keeping my hearing aids working like they’re supposed to. I would recommend them to anyone who thinks they may have...

John Knapp, on Google

So glad office is back in business. Love man that thakes care. New Sound in brenham great. After visiting for hearings aids free checking! Cleaning update new report can hear again. Keep the manager in our Brenham office. Pleased customer! Judy Weatherly

Judy Weatherly, on Google

As it always is, my visit was very reassuring! My hearing aids were cleaned and tested and they are working very well. My visit was enjoyable as Lloyd and Melania feel like good friends. They are knowledgeable, professional and very helpful. It was a very pleasant visit!!

Jan Lane, on Google

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