What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

This was a great experience in that the staff was knowledgeable and friendly. I felt that I was getting good care. Since then I have been able to hear much better, enjoyed conversations with my wife and others. I consider this office to be MY ear doctor from now on...

Bertis Baust, on Google

I learn a lot about my ears and how to take care and cleaning of them. I learn the sound that I have problems hearing. I also learned about the new hearing aids. I really enjoyed my visit with Dr. Baker and assistant.

Anthony King, on Google

The team at New Sound Hearing were very professional and personable. No pressure sales. Very informative.

Keith Wright, on Google

Lloyd Barker greated me at the door along with the very sweet Receptionist, Melonie.( Not sure I spelled her name correctly). I didn’t even sit in a waiting room, he called me back and made the necessary changes to my hearing aides. I was finished in 30 minutes with my...

Diane Ward, on Google

Melaudy was extremely helpful. I am not a patient at this location but she went out of her way to help me over the phone. She was able to solve one of the issues and gave me great advice on what I need to do to handle the rest. Great...

Diane Hoffman, on Google

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