What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic FREE Hearing Screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

I like how Lloyd patiently explains what he is doing. If it is cleaning my ears or working on my hearing aids he always takes the time to tell me what he is doing. The receptionist is courteous and personable. (Sorry I forgot her name!)

Sharon DeGasperi, on Google

I have been taking my Mom too New Sound Hearing for years. One day when I was there Dr. Lloyd asked me when was the last time you had a hearing test. I was kinda shocked because I thought I can hear just fine. I was so wrong about that....

Donna Pavlock, on Google

I was treated respectfully and professionally. I had to wait a bit but it was obviously due to complete care of the patients before me. They took good care of me. I would recommend this facility to anyone.

Connie Brown, on Google

Always very friendly and helpful service. I drive an hour just to have them service my hearing aids when I could have it done much closer. Great people to work with!

Monty Davis, on Google

Very good experience, took my husband as he was definitely in need of a hearing aid. Everyone was very friendly and helpful. He is now wearing his hearing aid

Bobi McGarva, on Google

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